Privacy Policy

1. Introduction

StoryWalk (“we”, “us”, “our”) provides self-guided audio walking guides for the city of Riga through our website at https://story-walk.com (the “Platform”). This Privacy Policy explains how we collect, use, and protect your personal information when you use the Platform. By using the Platform, you agree to this Privacy Policy.

2. Information We Collect

• Account information: your email address and, optionally, your name, provided when you register.
• Purchase information: records of the audio guides you buy. Card payments are processed by our payment provider (Stripe); we do not store your full card details.
• Usage data: basic technical information such as device type, browser, and pages visited.
• Location data: if you allow it, your device location is used in your browser to show your position on the route map. It is processed on your device and is not stored by us.

3. How We Use Your Information

• Create and manage your account
• Process purchases and provide access to purchased audio guides
• Operate, maintain, and improve the Platform
• Provide customer support
• Communicate important service information
• Comply with legal obligations

4. Legal Bases for Processing

For users in the EEA and UK, we process personal data on the following legal bases: performance of a contract (providing the service you request), your consent (for example, location access), our legitimate interests (improving and securing the Platform), and compliance with legal obligations.

5. Cookies and Similar Technologies

We use essential cookies and similar technologies needed to keep you signed in and to operate the Platform. We may use privacy-friendly analytics to understand aggregate usage. You can control cookies through your browser settings.

6. How We Share Your Information

We do not sell your personal information. We share information only with service providers who help us run the Platform, including:

• Supabase — authentication and database hosting
• Stripe — payment processing

These providers process data on our behalf under their own privacy and security commitments. We may also disclose information where required by law.

7. Payment Processing

Payments are handled by Stripe. When you make a purchase, your payment details are submitted directly to Stripe and are subject to Stripe’s privacy policy. We receive only limited information needed to confirm your purchase (such as payment status), not your full card number.

8. International Data Transfers

Our service providers may process data outside your country of residence. By using the Platform, you acknowledge that your information may be transferred internationally. We take reasonable measures to ensure appropriate safeguards for international transfers.

9. Data Retention

We retain personal information for as long as necessary to:

• Provide services
• Comply with legal obligations
• Resolve disputes
• Enforce agreements
• Protect our business interests

We may retain certain information after account deletion where legally permitted.

10. Your Rights

Depending on your location, you may have rights including:

• Access to your data
• Correction of inaccurate data
• Deletion of your data
• Restriction of processing
• Data portability
• Withdrawal of consent
• Objection to processing
• Complaint to a supervisory authority

To exercise your rights, contact us at info.storywalk@gmail.com.

11. California Privacy Rights

If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA) and related laws. These rights may include:

• Requesting disclosure of collected information
• Requesting deletion of personal information
• Opting out of certain data sharing practices
• Non-discrimination for exercising privacy rights

12. Security

We implement commercially reasonable administrative, technical, and organizational safeguards to protect personal information. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

13. Third-Party Services and Links

The Platform may contain links to third-party websites, tools, maps, or services. StoryWalk is not responsible for the privacy practices or content of third-party services. You access third-party services at your own risk.

14. Children’s Privacy

StoryWalk is not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that a child has provided personal information, we may delete such information.

15. Platform Availability Disclaimer

We do not guarantee uninterrupted access to the Platform, audio guides, maps, routes, or content. StoryWalk may modify, suspend, or discontinue features or services at any time without liability.

16. Liability Limitation

To the maximum extent permitted by law:

• StoryWalk provides the Platform on an “as is” and “as available” basis.
• We do not guarantee the accuracy, reliability, safety, legality, or completeness of the audio guides or content.
• Users participate in walking activities at their own risk.
• StoryWalk is not responsible for injuries, accidents, losses, damages, theft, route conditions, weather conditions, accessibility issues, local restrictions, or third-party actions.
• StoryWalk is not liable for indirect, incidental, consequential, special, or punitive damages.

17. Intellectual Property

All StoryWalk branding, platform design, logos, software, audio guides, and original content are protected by intellectual property laws. You may not copy, reproduce, distribute, reverse engineer, or exploit StoryWalk materials without written permission.

18. Changes to This Privacy Policy

We may update this Privacy Policy at any time. Updated versions become effective upon publication on the Platform. Continued use of StoryWalk after changes constitutes acceptance of the revised Privacy Policy.

19. Contact Information

For privacy-related inquiries, contact:

StoryWalk
Email: info.storywalk@gmail.com
Website: https://story-walk.com